2024 Community of Human and Organizational Learning 30th Annual Conference

So you’ve started your exploration of the New View and HOP. Maybe you’ve started the conversation about avoidance of blame and even dabbled in some learning teams. You’ve read a few books and articles and somewhere along the way you heard about Resilience Engineering. It sounds interesting so you pick up some of the Resilience Engineering books. But those seem written more for academics than for people actually doing the work. Some of it makes sense, so you assume there’s something there. But you can’t quite figure out what it all means.

If this sounds like you then this session is for you. I’ll discuss my own exploration of Resilience Engineering, where it came from, and how I have tried to put it into practice in the work I do on a daily basis in real world organizations. It’s more than just learning from everyday work. It’s about supporting people in coping with the complex, messy, sometimes chaotic-ness of work.

This session will give the journey from the early stages of a Safety
Culture development in a Union environment, which became the leading edge for HOP development in a major utility (Consumers Energy). Very descriptive timeline and challenges which moved the team to best in class performance on many levels. Very engaging speakers with about 18yrs in both disciplines and experience in Partnership Team development in a Union environment.

An incident happened.
Miscommunication, misunderstanding, or other complex errors were involved.

How do you learn from it to prevent similar events in the future?

~ Simple techniques like the "Five Whys" often fix the blame, but don't fix the problem.
~ Root Cause Analyses (RCAs) are often too complex and expensive.
~ Learning Teams are popular, but have some unique drawbacks, too.

Join us to get a practical alternative:
Event Reviews.

Q: What does an Event Review do?
A: It helps reveal low-cost, low-risk high-value process improvements from an incident or event, instead of finding fault. An Event Review is more effective than the “5-Whys”, more structured than a Learning Team, and far simpler than an RCA.

Q: How can I get more details on Event Reviews?
A: Yes. Watch the quick intro video, and download the 2-page summary PDF here
https://www.reliableorg.com/eventanalysis — CHOL attendees will also get this one-page quick-reference PDF — https://www.reliableorg.com/event-review-quick-reference-pdf

Q: Are Event Reviews popular?
A: Yes. I recently shared Event Reviews with 1,300+ leaders on a webinar. 160 people gave feedback. 100% found it valuable! See details and quotes here --- https://www.talkadot.com/s/jake709/event-report/84d943fc85a65f40a569d3d828ca57b7

Q: Where else will you be speaking on Event Reviews?
A: I’ll present Event Reviews at the:
~ Energy Safety Canada annual conference in Banff, AB, Canada in April 2024
~ ASSP (American Society of Safety Professionals) Expo in Denver, CO in August 2024

***Also available as a 120-minute keynote. Please call for details 804-301-2063.***

The learning team approach considers both the human and technical aspects of work.  By including the frontline workers it creates a sense of ownership and collaboration.  This approach empowers employees to share their knowledge, insights and experiences.  The frontline encounters problems everyday that go unnoticed by management and other departments.  By bring them together we learn their perspective and experiences to identify issues, risks, bottlenecks and inefficiencies that are in their work everyday.  We will explore insights gained from doing thousands of learning teams over the past 8 years from all aspects of work.

Part 2

The learning team approach considers both the human and technical aspects of work.  By including the frontline workers it creates a sense of ownership and collaboration.  This approach empowers employees to share their knowledge, insights and experiences.  The frontline encounters problems everyday that go unnoticed by management and other departments.  By bring them together we learn their perspective and experiences to identify issues, risks, bottlenecks and inefficiencies that are in their work everyday.  We will explore insights gained from doing thousands of learning teams over the past 8 years from all aspects of work.