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IMPACT! Fostering Community. Elevating Learning. Embracing Purpose.
The Community of Human and Organizational Learning’s 30th Annual Learning Conference!

From June 10th to 14th, our gathering at the stunning Hilton Lake Las Vegas in Henderson, NV, promises three immersive days packed with insights, innovation, and collaboration. Dive into an array of complimentary workshops on Monday, kickstarting an enriching week, and explore paid workshops on Friday for a deeper dive into specialized topics.

Join us in this milestone – 30 years – as we delve into the realms of human and organizational learning, fostering connections and paving the way for transformative ideas.

This year, our conference theme is IMPACT! Fostering Community. Elevating Learning. Embracing Purpose. But, what exactly does this mean?
Community: Forge connections that transcend the conference, building a network of support and inspiration that lasts a lifetime. This is a safe space where you can openly discuss successes and failures, surrounded by a community of educated and engaged individuals.
Learning: Prepare to expand your horizons and revolutionize your approach to learning. We’ll explore cutting-edge organizational, resilience, and safety models. Discover different ways organizations are harnessing learning to drive meaningful change and gain insights that will revolutionize your approach to knowledge transfer.
Purpose: Our purpose is clear: facilitating opportunities for people to take their organizational and personal impact to new heights.





Tuesday, June 11 • 2:40pm - 3:30pm
Next Steps in Procedure Quality, Adherence, and Analysis (Session 1 of 2)

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Part I
In the past, it has been up to writers, reviewers, and approvers of technical procedures to learn the error traps and drivers and to write effective procedures. Often they are not trained and certified, so they do the best they can with what they are provided. When something happens in the field and management suspects that a procedure wasn't followed, they tend to blame the worker and never even look to see if the procedure or process contained systemic drivers. Most managers don't even know what those are. The first half of this session will introduce the Top 5 procedure error drivers and how to recognize and reduce them. The second half will provide a "deviation analysis" tool for understanding why deviations occur and putting actions in place to correct the real problems. In addition, we will introduce a Word add-in called CAPTUER (Completely Automated Procedure Tool for User Error Reduction) which reduces procedure review times by up to 65% while identifying error drivers and making suggestions for resolution. Each attendee will receive a free copy of the CAPTUER add-in and the deviation anlaysis guide.
Conference Presenters
avatar for Rob Fisher

Rob Fisher

President, Fisher Improvement Technologies
Rob is a pioneer in Human and Organizational Performance and all aspects of organizational learning including incorporating the understanding of personality diversity into risk management.  He brings an integration mentality to consulting, along with a globally recognized capability... Read More →

Tuesday June 11, 2024 2:40pm - 3:30pm PDT
Montelago I (Breakout #3)- Garden Level: 1st Floor
  Breakout, Conference Day 1

Attendees (2)