2024 Community of Human and Organizational Learning 30th Annual Conference

Background: 
Prior to 2022, United Airlines, the world’s largest airline by “available seat miles” (ASM), had a self-described “disconnected” approach to root cause analysis and organizational learning. Therefore, in 2022 United set out to identify a vendor to supply them with root cause analysis training, software, and support – primarily focused on Safety and Regulatory Compliance.  After an exhaustive search, they chose Sologic.

The scope of the program was broad.  All Safety incidents and risks would be reviewed using Sologic and Causelink.  Sologic would train the initial round of employees at multiple levels and then train a group of United “certified instructors” to take over from there.  All reportable regulatory issue reviews would also be conducted and reported using Sologic.

Why Applicable to CHOL:
In United’s case, they have truly embraced the learning journey.  They have created a learning “context” that maximizes uptake.  Their leadership, from VP level down, has shown that “how they respond matters.”  This presentation provides a very special and exclusive look “under the hood” of how these kinds of programs gestate, evolve, operate, and improve.

Perhaps most importantly, United is seeing results.  They now have a unified, consistent approach and toolset.  They are getting good uptake and buy-in.  And the regulator has been “extremely supportive” and “energized”.

The story of this journey is both widely applicable and should be interesting to CHOL attendees.  Companies can learn from what worked well for United – as well as what they might do differently next time.  Sologic can share what it’s like from the service provider’s perspective – as well as what we might do differently in the future.