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IMPACT! Fostering Community. Elevating Learning. Embracing Purpose.
The Community of Human and Organizational Learning’s 30th Annual Learning Conference!

From June 10th to 14th, our gathering at the stunning Hilton Lake Las Vegas in Henderson, NV, promises three immersive days packed with insights, innovation, and collaboration. Dive into an array of complimentary workshops on Monday, kickstarting an enriching week, and explore paid workshops on Friday for a deeper dive into specialized topics.

Join us in this milestone – 30 years – as we delve into the realms of human and organizational learning, fostering connections and paving the way for transformative ideas.

This year, our conference theme is IMPACT! Fostering Community. Elevating Learning. Embracing Purpose. But, what exactly does this mean?
Community: Forge connections that transcend the conference, building a network of support and inspiration that lasts a lifetime. This is a safe space where you can openly discuss successes and failures, surrounded by a community of educated and engaged individuals.
Learning: Prepare to expand your horizons and revolutionize your approach to learning. We’ll explore cutting-edge organizational, resilience, and safety models. Discover different ways organizations are harnessing learning to drive meaningful change and gain insights that will revolutionize your approach to knowledge transfer.
Purpose: Our purpose is clear: facilitating opportunities for people to take their organizational and personal impact to new heights.





Thursday, June 13 • 10:50am - 11:40am
Making Complex Things Work

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We’ve come a long way since the pioneer days of Human Performance. All along the way, we’ve used systems learning, powered by systems thinking, to forge better approaches to making complex things work. Today, we will explore how we can unpack some of this collective ‘tacit’ knowledge about our systems to reduce the number of shiny objects on the safety net we maintain for our expert workforce, making it less distracting and stronger. This presentation will explore the systems, systems thinking, and systems learning that sit outside of Jens Rassmussen’s Dynamic Safety Model, functionally turning it into a Dynamic Operations Model.

Key concepts
•    Collective mental models (static) enabling collective mental pictures (dynamic)
•    How Organizations help to reduce the gradients in Rasmussen’s model
•    Understanding how we are succeeding – deep technical understanding
•    Hidden feedback loops - conversations
•    Loosening the reins – designing imperfect systems, on purpose
•    Thinking like an operator – staying light on our feet
•    Expert intuition
•    Supporting experts – weaving and maintaining the safety net
•    Influencing leaders – implementing strategies for servant leadership


Conference Presenters
avatar for Tony Muschara

Tony Muschara

Principal Consultant and Owner, Muschara Error Management Consulting, LLC
Tony began independent consulting in the field of human and organizational performance in 2007, helping managers of industrial organizations manage the operational risks associated with human performance. Tony authored following two books (published by Routledge and CRC Press, respectively):Risk-Based... Read More →
avatar for Jim Marinus

Jim Marinus

Owner, Jamar Operations
Jim specializes in high-risk operations management, high reliability, and resilience, and is the principal consultant and owner of Jamar Operations, LLC (2015-present). When not consulting, Jim is actively involved with the international communities of practice for H&OP, high reliability... Read More →

Thursday June 13, 2024 10:50am - 11:40am PDT
Grand Ballroom - Lobby Level: 3rd Floor
  General Session, Conference Day 3

Attendees (28)